Returns & Refunds policy

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform me of your decision by means of a clear statement.

You can inform me of your decision by e-mail grant@sketchypaintings.com

I will reimburse you no later than 7 days from the day on which I receive the returned goods. Including the shipping costs you encored. I will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are in the original packaging

Returning Goods

You are responsible for returning the goods to me. You should send the goods to the following address:

Twachtweg 1, 29693 Germany

I cannot be held responsible for goods damaged or lost in return shipment. Therefore, I recommend an insured and traceable mail service. I am unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, I will send the refund to the gift giver.

Contact Me

If you have any questions about my Returns and Refunds Policy, please contact me by e-mail grant@sketchypaintings.com